Refund policy

Amberden is the trading name of Amberden Studio Pty Ltd, ABN 13 701 397 097, based in Melbourne, Victoria.

Change of mind and consumer guarantees

We do not accept change-of-mind returns. This does not affect your rights under the Australian Consumer Law.

Consumer guarantees apply to every item. Goods must be of acceptable quality, match their description and be fit for purpose. These guarantees cannot be excluded, restricted or modified.

Faulty goods and remedies

For a major failure, you can choose to return the goods for a refund or replacement, or keep them and receive compensation for the drop in value. You are also entitled to compensation for other reasonably foreseeable loss or damage caused by the failure.

For a minor failure, we will put it right by replacing the item or refunding the price within a reasonable time. If we do not, you can choose a refund or replacement instead. Your other rights under the Australian Consumer Law remain available.

Natural stone varies in colour and veining. Variation described on the product page is a characteristic of the material and is not, by itself, a fault. Goods must still match their description and meet the consumer guarantees. A chip, crack, unstable base or lamp that does not operate as described is a fault.

Making a claim

Email hello@amberden.com.au with your order number and a description of the problem. If you cannot find your order number, contact us anyway.

We assess every claim before deciding the remedy. To do that, we will ask for your order number, a description of the problem and clear photographs or a short video showing it. If we need to, we may ask to inspect the item; where that means sending it back, Amberden arranges and pays for the return. If you cannot provide photographs, tell us and we will agree another way to check the item with you. Original packaging is not required.

Where a return is needed for a valid claim, Amberden arranges and pays for it. Refunds go to the original payment method.

Damage on arrival

Check your order when it arrives. If a piece is damaged, email hello@amberden.com.au with your order number within a few days of delivery if you can, and include photographs of the piece, the carton and the shipping label. Please keep the carton and packing until we have assessed the claim: Australia Post may need to see them. We assess the damage before deciding the remedy, and may ask to inspect the piece. If you cannot provide photographs or the carton, tell us and we will agree another way to check it. A piece confirmed as damaged in transit is treated as faulty.

Do not plug in or switch on a piece with a cracked base, damaged shade or damaged cord. Email hello@amberden.com.au with your order number and details of the damage.

Changes and cancellations before dispatch

Before dispatch, you can change or cancel your order in full. Email hello@amberden.com.au with your order number as soon as possible.

A cancelled order is refunded in full to the original payment method.

Two-year warranty against defects

The warrantor is Amberden Studio Pty Ltd, trading as Amberden. Its business address is Unit 3604, 245 City Road, Southbank VIC 3006.

We assess each warranty claim from the photograph and details you send, and may ask to inspect the lamp. If you cannot provide a photograph, tell us and we will agree another way to check it.

Every lamp carries a two-year warranty against defects, from the date of delivery, underwritten by Amberden. To make a claim, contact Amberden Studio Pty Ltd, Unit 3604, 245 City Road, Southbank VIC 3006, at hello@amberden.com.au or 0450 662 317, with your order number and a photograph of the issue. Amberden bears the expense of a valid claim.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is additional to your rights and remedies under the Australian Consumer Law and other applicable laws. Your consumer guarantee rights are not limited to the two-year warranty period.

If a lamp has a defect covered by this warranty, we will replace it. If a replacement is not possible, we will refund the price paid. These remedies do not replace or restrict your consumer guarantee remedies described above.

Amberden arranges and pays for any return needed for a valid claim. For any other reasonable costs of a valid claim, email hello@amberden.com.au with your receipts and we will reimburse them.