Shipping
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Standard shipping
Standard shipping is free within Australia.
We ship within Australia only, to any address Australia Post delivers to.
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Express
You can choose express shipping at checkout for a fee.
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Dispatch
Your order is dispatched in one to two business days and travels with Australia Post.
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Delivery
Amberden does not quote a delivery time. Australia Post publishes its own estimates.
Orders
Can I change or cancel my order?
You can change your order or cancel it in full before dispatch. Email hello@amberden.com.au with your order number as soon as possible.
What currency are the prices in?
Prices are in Australian dollars and include GST. The price shown is the price charged, with shipping included where it is free.
How can I pay?
You can pay by card, Apple Pay, Google Pay or Shop Pay.
Lamps
Will my lamp look like the photograph?
Stone colour and veining vary from piece to piece, so your lamp will differ from the one photographed.
The stone named on the product page is the stone your lamp ships in. Stones are not substituted.
Variation in the stone is not a fault. A chip, a crack, an unstable base or a lamp that will not light is a fault.
Is my lamp cordless?
Some lamps are cordless, with a rechargeable battery, USB-C charging and touch dimming. The others are corded and run on mains power. Each product page says which.
Does my lamp need a bulb?
No lamp is supplied with a bulb. Corded lamps take an ordinary replaceable bulb, bought separately. The socket differs by lamp, and each product page names it. Caelum takes one E14 bulb, 40 W maximum. Cordless lamps have a built-in light and take no bulb.
Returns
What if my item arrives damaged?
Keep the carton and packing until we have assessed the claim. Email hello@amberden.com.au with your order number and photographs of the piece, the carton and the shipping label, within a few days of delivery if you can.
We check each claim before deciding the remedy. If you cannot send photographs, tell us and we will agree another way to check the piece. A piece confirmed as damaged in transit is a fault.
Do not plug in or switch on a piece with a cracked base, a damaged shade or a damaged cord.
What if my item is faulty?
The Australian Consumer Law guarantees apply to every item sold and cannot be excluded. Goods must be of acceptable quality, match their description and be fit for purpose.
For a major failure, you choose a refund, a replacement or compensation for the drop in value. A minor failure is put right by replacement or refund within a reasonable time. If it is not put right within that time, it is treated as major.
Can I return an item if I change my mind?
There are no change-of-mind returns. The Australian Consumer Law guarantees still apply to every item sold and cannot be excluded. Goods must be of acceptable quality, match their description and be fit for purpose.
Warranty
Every lamp carries a two-year warranty against defects, from the date of delivery, underwritten by Amberden. To make a claim, contact Amberden Studio Pty Ltd, Unit 3604, 245 City Road, Southbank VIC 3006, at hello@amberden.com.au or 0450 662 317, with your order number and a photograph of the issue. Amberden bears the expense of a valid claim.
If a lamp has a defect covered by this warranty, we will replace it. If a replacement is not possible, we will refund the price paid.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.